FREQUENTLY ASKED QUESTIONS
Larsen & Brusgaard is dedicated to providing our customers with the utmost in customer service and satisfaction. We have listed some of the most Frequently Asked Questions regarding Jump-Track Logbook Software so that you will have an instant answer to some of the more common questions we receive.
If there is an issue with your Jump-Track Logbook Software or the PC Interface that is not covered in the FAQ, please do not hesitate to contact us and we will do our very best to get answers to your questions as fast as possible.
"I connected the "cradle" to the serial port of my computer, and the LED on the back of the cradle is bright red before I press the "Connect" button in Jump-Track?"
The READY light on the rear of the cradle should not turn on before you press the "Connect" button in Jump-Track. It is probably a digital camera, Palm Pilot or other serial device software that initializes the port at boot time and takes over the port. Please remove this device driver or try another free serial port.
The "connect" button in the download dialog box remains grayed out. When I start the data transfer from the ProTrack (of course) nothing is downloaded to the PC, although the ProTrack display shows the ProTrack is sending out data?
You are running Jump-Track as a fully functional unregistered version for evaluation. Please type in a valid registration number, and all features in Jump-Track are enabled.
The ProTrack has an IR interface. Recent computers have an IRDA interface. Is it possible to let the computer and ProTrack exchange information without the special cable you're supplying?
No, you need the PC-Interface unit to transfer the data. There is NO way you can use another brand interface unit or transmit directly. Inside our PC-Interface unit is a powerful microprocessor that decodes the custom made 1-way IR signal to RS-232.
It is very difficult to use Jump-Track at 640x480 screen resolution?
Please note: The Jump-Track minimum screen resolution requirement is 800x600.
I have 10 profiles in my Pro-Track but one didn't download any graph data... is there a reason for this? All the height (exit and deployment) info and the four speeds came up, but JumpTrack reported there being no Detailed Data available?
One reason to this is if a "spike" occurred in the communication from the Pro-Track to the PC and a faulty value was downloaded; then the profile is canceled. If you are sure that there is a profile (the specific jump is one of the last 10 jumps) and it didn't download, then please delete this jump from the Jump-Track logbook and download again.
What is the price of the Jump-Track CD-ROM only, and can I use it without a Pro-Track?
The recommended retail price is US $60.00. And, yes, all the features can be used independently of the Pro-Track, except the profile analysis.
What is the price of the Jump-Track package, and what does it include?
The recommended retail price is US $110.00. It comprises the Jump-Track CD-ROM and PC-Interface unit. The latter is required for downloading of data from the Pro-Track to a PC.
All my toolbars are corrupted (meaning that the images are not appearing on them as they should). Whats wrong?
Please contact Larsen & Brusgaard for at updated version of Jump-Track that solves this problem.
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